Privacy Policy

Last updated: [25 July, 2026]

1. Who We Are

The Everest Coachline (“we”, “us”, “our”) provides coach and minibus hire services across the UK. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: The Everest Coachline | Address: 9 Hillary Road, High Wycombe, Bucks, England, HP13 7RA | Email: info@theeverestcoachline.co.uk | Phone: +44 7570 748049

2. Information We Collect

We may collect and process the following personal data:

Information you provide to us:

• Name, email address and phone number when you request a quote or make a booking
• Pickup and destination addresses, travel dates and passenger numbers
• Accessibility or special requirements you share with us (for example wheelchair access needs), which may include health-related information you volunteer so we can provide suitable transport
• Payment and billing details when you confirm a booking
• Any information you include in messages, emails or phone calls to us

Information collected automatically:

• Technical data such as IP address, browser type, device information and pages visited, collected via cookies and similar technologies (see Section 8)
• Analytics data about how you use our website

3. How We Use Your Information

We use your personal data to:

• Prepare and send quotations you have requested
• Arrange, manage and deliver your booking, including sharing journey details with your allocated driver
• Communicate with you about your enquiry or booking
• Process payments and maintain accounting records
• Respond to questions, feedback and complaints
• Improve our website, services and customer experience
• Comply with legal and regulatory obligations, including PSV operator licensing requirements
• Send you service updates or marketing communications where you have agreed to receive them (you can opt out at any time)

4. Lawful Bases for Processing

We process your personal data under the following lawful bases:

• Contract – to provide the quote or transport service you have requested
• Legitimate interests – to operate, improve and protect our business and website
• Legal obligation – to meet accounting, tax, licensing and safety requirements
• Consent – for marketing communications and where you volunteer special category data (such as accessibility needs) so we can serve you properly; you may withdraw consent at any time

5. Who We Share Your Data With

We do not sell your personal data. We may share it with:

• Our drivers and operational staff, to the extent needed to deliver your journey
• Trusted service providers who support our business (such as website hosting, email, payment processing and accounting), under appropriate data protection terms
• Subcontracted transport operators, only where a journey is fulfilled on our behalf and only the details needed for that journey
• Professional advisers, insurers, regulators, law enforcement or courts where required by law or to protect our legal rights

6. How Long We Keep Your Data

We keep personal data only as long as necessary for the purposes above: enquiry data that does not lead to a booking is kept for up to [12] months; booking and financial records are kept for 6 years in line with UK tax requirements; and marketing preferences are kept until you opt out.

7. Your Rights

Under UK GDPR you have the right to:

• Access a copy of the personal data we hold about you
• Have inaccurate data corrected
• Request erasure of your data
• Restrict or object to our processing
• Data portability
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us at info@theeverestcoachline.co.uk. We will respond within one month. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

8. Cookies

Our website uses cookies and similar technologies to make the site work, remember your preferences and understand how visitors use the site (analytics). You can control cookies through your browser settings and, where shown, our cookie banner.

9. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse, including secure hosting, access controls and encryption of data in transit.

10. Third-Party Links

Our website may contain links to other websites (for example venues or partners). We are not responsible for the privacy practices of third-party sites and encourage you to read their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date of the last update.

12. Contact Us

For any questions about this policy or how we handle your data:

The Everest Coachline,
9 Hillary Road, High Wycombe, Bucks, England, HP13 7RA
Email: info@theeverestcoachline.co.uk
Phone: +44 7570 748049